For our support services, we connect customers’ equipment with TOWA by means of IoT, in addition to having our engineers provide services. We thereby help customers to prevent problems with their equipment.

By making use of TOWA’s technologies and expertise, we help customers improve their productivity by proposing measures for improving the operating rate, analysis of its functions and operability, and measures for improving them.

With the information sharing and abundant inventory within the TOWA Group, we promptly provide consumables and parts requested by customers.
We refer to images and information provided by customers and select and provide optimal parts to them, and also select and design parts as alternatives to those for discontinued equipment, which are difficult to obtain. Please consult us if you need such parts.
At TOWA, we supply parts for a product as a paid service for a period of seven years from the warranty starting date.
(The parts supply period applies to purchased parts installed in your equipment. It excludes fabricated parts manufactured by our company.)
We will strive to supply parts where possible within the parts supply period. However, no warranties can be made regarding their availability.
If the parts supply period has been exceeded, please contact your nearest service facility or the sales person in charge for parts supply, replacement with alternative parts (in some cases, design modification may be required), or repair of the current parts.

Please refer to the following links for service facility and contact information.
TOWATEC Co., Ltd. | TOWA Corporation (towajapan.co.jp)
TOWA Group (Overseas) | TOWA Corporation (towajapan.co.jp)

By making effective use of the TOWA Group’s network, technologies, and information, we make optimal proposals to customers, such as those for optimizing inventories, those on the molding process, and support for the launch of a new type of product.

By backing up TSS comprehensively with IoT and our database, we provide the appropriate services promptly.

Click here for details of the TEN-System.

Including these things, Total Solution Service also provides the following support services.
We are also pleasured to have original regular support contracts that combine optimal support for each customer, so please feel free to contact us.