Support and Services

TOWA offers extensive support and services to customers who have purchased our products.

Total Solution Service

It is a comprehensive support service that supports customers' production environment with people and IoT.

Training Center

Our engineer will explain how to use our equipment in order to make a safer and more stable device operation.

Laboratory

Package development support system
We make proposals for molding / singulation process, shortening the customer package development period.
[Laboratory Structure] TOWA Headquarters (Japan) · USA · Europe · China (Suzhou)
[Scheduled to be opened in November 2017] South Korea

For inquiries about the laboratory, click here

 
 
 

About End-of-Life Models

When sales of a product are discontinued, we supply parts for the product as a paid service for a period of “seven years after sales cease.” For products that are no longer produced but for which we provide maintenance services, we will supply parts where possible.

*Please understand that where the production of a product you purchased has been discontinued, it will be difficult for us to provide its parts at the usual prices and within the standard delivery period, and it may not be possible to provide its parts depending on the situation.

Total Solution Service for Improving Productivity: Maintenance and Prompt Support Provided with Human Resources and IoT

Total Solution Service for Improving Productivity: Maintenance and Prompt Support Provided with Human Resources and IoT

With the Total Solution Service, we provide comprehensive support for customers' production environment.
In addition to the support services provided by our service engineers, the provision of maintenance parts, and other services, we offer a variety of services by making effective use of IoT (Internet of Things).
For example, the remote monitoring of equipment enables a failure to be predicted and a maintenance worker to be sent, or other measures to be taken in the case of a problem, not to mention allowing regular maintenance.
In addition, accumulated data enables us to provide optimal proposals to each customer, including improvement of the operating rate and productivity.

Support Services

Support Services

We provide troubleshooting, inspection, repair, and other services related to equipment and molds.

Productivity Improvement Services

Parts Supply Services

We improve the operating rate, functions, and operability of equipment for greater productivity.

Parts Supply Services

Parts Supply Services

We have a good supply of parts and consumables and are able to deliver those you need promptly.

Proposals for Adding Value

Proposals for Adding Value

We make proposals that exceed customer expectations, including inventory optimization and support for the launch of new types of products.

TEN-System Support System

TEN-System Support System

By backing up TSS comprehensively with IoT and our database, we provide the appropriate services promptly.

 

For experienced customers of our products, experienced engineers will explain how to operate safer and more stable equipment.

  • Operation of our products, maintenance training
  • Training mainly based on practical training using actual equipment
  • Training is conducted with a small number of people in order to secure a large amount of practical time for students
  • A certificate of completion is issued to students who have completed training courses
  • Multi-language training courses

Click here for details of the Training Center.

Training Center

Laboratory

Package development support system
We make proposals for molding / singulation process, shortening the customer package development period.

[Laboratory Structure] TOWA Headquarters (Japan) · USA · Europe · China (Suzhou) · South Korea

For inquiries about the laboratory, click here

Laboratory